Support Page For:
"KD Researcher"

Common Support Issues
& Troubleshooting Problems

On this page, I am going to demonstrate the most common errors associated with "KD Researcher".

To be honest, we don't see too many problems. But any problem without a solution is a problem for you.

I will demonstrate the problems below, along with what we currently know to be a possible solution.

Installer File Damaged

For the person who sent this screen shot, his particular problem was resolved when we discovered that Adobe AIR is incompatible with Windows 8.1. He switched to a different computer with an older version of Windows on it, and the problem resolved itself.

In most cases, the installer file is not actually damaged. This seems to be an access or permission issue, in most cases.

The problem has also been solved by:

  1. Rebooting the computer, then installing software again;
  2. Updating to the most recent "Adobe AIR" build;

The Following Solutions Come from the "Troubleshoot Adobe AIR Installation -- Windows" page, HERE.

(Windows Vista / Windows 7) -- This error can occur during installation if a standard or restricted user has turned off User Account Control (UAC) in Windows 7 or Window Vista. From Control Panel, Open UAC and enable it. A restart could be required. Once complete, retry the installation.


If the installation stalls at the "Application Install" dialog box, or if you see an "Installation Error" message, remove and reinstall Adobe AIR.

If you encounter issues when you attempt to install Adobe AIR applications on your system, it may be helpful to remove and reinstall Adobe AIR.

Note: Also remove any pre-release or beta version of Adobe AIR before installing its latest version.

To remove Adobe AIR, do the following:

  1. Select Start > Settings > Control Panel.
  2. Open the Add or Remove Programs panel.
  3. Select Adobe AIR to remove the runtime.
  4. Click the Change/Remove button.

Important: Do not use any other external tool like Microsoft's Installer Cleanup Utility to remove Adobe AIR. This utility can damage other installations on the computer.

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